Terms of Service
RawDataHosting agrees to furnish services to the Subscriber, subject to the following “Terms of Service”. RawDataHosting, the company here after referred to as, “RawDataHosting“, “Us”, “We” and The Client, “Customer”, “Client” and “You”. Use of RawDataHosting constitutes acceptance and agreement to “Acceptable Use Policy” and “Terms of Service”. All provisions of this contract are subject to change from time to time at the discretion of RawDataHosting. Subscriber understands that change to the "Terms of Service" by RawDataHosting shall not be grounds for early contract termination or non-payment.
By accepting our Terms of Service, you also agree to the following: Privacy Policy, Acceptable Use Policy, Service Level Agreement
Refunds and Disputes
All hosting service orders placed by newly registered customers are eligible for refunds within 72 hours of the creation of the server, this point is not at the time of payment and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of other services are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. Our 72-hour money back guarantee applies to a new client's first order only. To request a refund, you must submit a refund request via the support ticket system outlining the reason. If you meet the terms of eligibility, a refund will be issued by a team member and will not be issued automatically. Refunds issued for billing errors are made on a per case basis.
Cancellations
To terminate your services you must cancel via our WHMCS billing portal at http://rawdatahosting.com/billing using the cancellation request form. A cancellation request must be submitted when a client wishes to no longer proceed with their service. Accounts with a credit card on file will automatically attempt to renew until cancelled. We do not hold our clients accountable to any contracts. Our customers can cancel at any time.
Termination
We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due. We do not terminate services without cause.
Exploitation
Clients are prohibited from exploiting services to modify settings of features beyond which they are permitted in their rental agreement.
Unlimited Policy
While we offer unlimited bandwidth and two backups free of charge to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of RawDataHosting. Your server is subject to being terminated without refund if we find your server using any sort of system to bypass limits put on your server such as RAM amount.
Liability Limitation and Exclusion
RawDataHosting, under no circumstances, will be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. RawDataHosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.
Legal Contact
RawDataHosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. RawDataHosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a hosting server from RawDataHosting you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by RawDataHosting will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to RawDataHosting your server will be suspended. Files will be kepted kept for as long as possible after termination or suspension however the guaranteed amount of time is unspecified. RawDataHosting retains the sole right to stop, start, and modify your server at any given time.
Support
Any support requests required for products from RawDataHosting will be submitted trought the support portal at https://rawdatahosting.com/support. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
Promotions
RawDataHosting cannot guarantee that all promotion codes will work all of the time.
Updated: March 11th, 2024